Resources for COVID-19 Crisis

General Help

211

Details:  Connects people with health and social service organizations including childcare and parenting assistance, utility assistance, food assistance, emergency management, food assistance, housing and shelter assistance, and health assistance.

Call:  211 or 1-866-698-6155
Text:  your zip code to 898211
Email:   help@211info.org
Website: http://www.navigateresources.net/info/

PDX Covid-19 Mutual Aid Network

Details: A grassroot effort of volunteers committed to assisting communities most impacted by COVID-19. They will do their best to let you know within 48 hrs if they are able to meet your needs.  For financial assistance with both paying and shopping for groceries, please fill out the following form:  https://docs.google.com/forms/d/e/1FAIpQLSdWmeBGnqdX14Q5ihC66u-bYzJ1oaJcigu_Vx44AJPRSoDMtQ/viewform

Meals

Meals on Wheels

Details: Nutritious meals that are delivered weekdays between 10-2pm. Serves senior citizens living in Multnomah, Washington, and Clark Counties.  The cost of each meal is $7.39. Participants are asked to contribute to the cost of the meal.

Call 503-953-8111 or toll free at 866-788-6325
Register online at https://www.mowp.org/

SNAP

Everything is normal with SNAP and benefits will continue to be available on their regular schedule. You do not need to go into a Department of Human Services office to get service. You can call 503-945-5600 to access an application (or you can apply online), submit information or paperwork, report changes and/or to conduct an interview.

Seniors or person with disabilities may also contact the Oregon Aging and Disability Resource Connection (ADRC) by calling the ADRC at 1-855-ORE-ADRC (1-855-673-2372) 

You can now use EBT to order food online through Amazon and Walmart for home delivery across Oregon. Please note that there are delivery fees (which SNAP benefits cannot pay for).

Utility Assistance

City of Portland – Until further notice, Portland Water and BES will not disconnect water service for non-payment of sewer/stormwater/water bills. Customers are still responsible for sewer/stormwater/water charges due now accrued during this temporary suspension if you’re facing financial hardship: Call Customer Service at 503-823-7770 to work out a plan.  Apply for financial assistance at: https://www.portlandoregon.gov/water/69504

Northwest Natural– is suspending automatic service shutoffs in the event of nonpayment.  Customers should call (800) 226- 4211 and contact the billing department to make arrangements.

Portland General Electric (PGE)– is suspending non-payment disconnection. If you need help with your bill, please call to find a solution that fits your needs. Here are a few ways to get started if you need help paying your bill:

  • Need more time to pay?: You can request a payment extension 24/7 by logging in to your account or calling our automated phone system at the numbers below.
  • Need more help? Call to set up a payment plan and to get connected with energy assistance programs, if needed. You can call 503-228-6322 or 800-542-8818 Monday through Friday, 7 a.m. to 7 p.m.

Pacific Power– is “temporarily suspending disconnections and late fees for non-payment for customers in Oregon, Washington and California to support the state of emergency declared in all three states in response to the COVID-19 virus.” 

Customers can call 1-888-221-7070 at any time to speak with a customer care agent who can help answer any questions

COVID-19 Health Information and Health Care

For questions on the latest developments or how to minimize the impact of the pandemic, visit websites for the Centers for Disease Control and the Oregon Health Authority

Community members can also connect with 211info or by dialing 2-1-1 with questions about the coronavirus.

For medical emergencies, dial 911.

The main symptoms of  COVID-19 are:

  • Cough
  • Fever
  • Shortness of breath

Not everyone who is sick needs to be tested. Your local health department or health care provider can help you: 

  • Decide if you need an appointment, and
  • Plan to enter a clinic in a way that avoids possibly infecting others, if you do go in.

Folks can contact the Multnomah County Health Department at 503-988-3674

Reporting Hate or Bias Incidents in Oregon

If you are the victim of a hate or bias incident, please report it to the Oregon Department of Justice at  1-844-924-BIAS (2427). 

The hotline has trained staff available Monday-Friday, who will help victims connect with resources best suited to their needs.” Name calling and racist comments may not rise to the level of a criminal act but they are still hurtful and traumatizing.  

To report incidents of hate or racial bias, and/or to contact an organization for support, click here:  Report Hate

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